A small and unexpected gift can make a difference

A common practice among waiters in restaurants is to give their customers an unexpected gift, a treat in the form of candy, sweets or chocolate when the bill is handed over. Two studies were carried out in 2002 to assess the impact of this gesture on the tip received by waiters. 

unexpected-gift-tips
Study 1 found that customers who received a small piece of chocolate along with the bill tipped more than customers who received no sweets. 

Study 2 found that the amount of tip varied depending on the amount of candy given to customers as well as the way it was offered.

Related articles to read: Going Above and Beyond: A Birthday Surprise at the Cosmopolitan Hotel {alertInfo}

This study, like many others that link gift giving to larger tips, is grounded in the principle of reciprocity ('you do something for me, I do something for you'), as well as all those theories that focus on the power of the latter experience (which in this case attempts to mitigate the 'punishment' that is the bill). 

So that's why many businesses in the restaurant industry offer something in the end, when the bill arrives.


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