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John Protopapadakis is a marketing and customer service expert. He is the author of more than 20 business books. He is lecturer at various Greek colleges, seminar instructor, executive trainer in the field of hospitality. His expertise exceeds to marketing consulting, customer service and complaint management.
He studied Business Administration at the University of Piraeus (Greece) and holds an MBA (Master of Business Administration) from Cleveland State University.
He has written the books:"Customer service in hospitality & catering"
''55 Marketing Practices for Small Hotels''
''Known Names, Unknown Stories 1,2,3''
"100+1 Marketing Geniuses"
"Customer Complaints"
''Online Reviews''
''Super Flops"
"Public Relations"
"Tourism Marketing"
"Exemplary Customer Service. 72 Ways to Build Loyal Customers"
"Restaurant Marketing Practices"
"E-Tourism"
''Airbnb. How to excel as a host''. {alertInfo}
Excerpts of his books, as well as interviews, have been published in authoritative newspapers and magazines, radio stations as well as on television.
He was one of the first, back to 2008, that dealt with complaint management, which he has dabbled in, academically and as a writer, as well as one of the first to deal with online hotel and restaurant reviews. He has also been invited as a speaker by various organizations and institutions.